Hello, 

Welcome to the Two-Hundred-Twentysecond edition of Tech Tuesday, a weekly email/newsletter where Tech Ops will provide you with new ideas, procedures, tools, and anything new to help you in the field.

AE Tool Ticketing 

We are currently working on creating accounts for every Account Manager in the AE Tools ticketing system. This will allow AMs to open their own tickets and receive updates without calling the AE Tools helpdesk. This will be a much more efficient process for everyone involved.

Several Account Managers have already been added into the system, and the rest will have active accounts by the end of this month.

Here's what to expect:

• Once your account has been created, you will receive an email that looks like this:



• Follow the Login link and enter the credentials from the email:



• Once logged in, you'll be able to set a permanent password:



• After you set your permanent password, you'll be able to use the ticketing system. 
• We will go over when and how to use the ticketing system later in the month. 
• Once everyone has been added to the system, we will go over how to set your password if you missed the email.

SmartPro: REMINDER 

Regularly updating your SmartPro is the most critical step in maintaining your device. You should update individual modules every other day and perform a full software update once a week, at minimum.

Toyota TechStream Software

Version 2024.02.004.02

SmartPro Tech Help and Compatibility

Advanced Diagnostics' Youtube Channel 

MYKEYS Pro

Advanced Diagnostics Technical Support: 

(702) 799-9705

CKE Operations Support Representative: 

(888) 272-4901