When I search for the PhoneKey device, it says Bluetooth is not turned on, but my phone says Bluetooth is on. What is the problem?
Written by Cole Fuquay
Updated at October 30th, 2026
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During setup, you may have selected to turn off Bluetooth permissions for the app itself. To resolve this, go to your smartphone's system menu: Settings > Apps > PhoneKey (or TAP2LOCK), and ensure that Bluetooth access is allowed for the app.