How do I know if we have a key/remote for a specific vehicle?

The ROKS will tell you. Just input the year, make, and model of the vehicle.

My key is not showing up on the device. Is there a way to special order through Car Keys Express?

Yes, a sales associate can usually order keys directly from Car Keys Express. Or you can visit our website: www.CarKeysExpress.com

Why are certain keys or remotes not available?

This generally means we have limited inventory of those products at the time.

The app isn't showing up, or something with the app is malfunctioning

Do a hard reset. Unplug and re-plug in the device and let it start up to check for possible updates or to clear any errors.

The app is showing an "OEM setup" screen

This shouldn't happen.  But if this happens, this means that the app was uninstalled.  To reconfigure, please fill out the contact information fields.  Contact Technical support for your correct MDM Name.

The app is showing a "First time setup screen"

This means the device needs to be configured to this location.  If this has already been done previously, this needs escalated. Contact Retail Technical Support:1-877-765-7269

The screen is blank and will not react to touch

Check the power cable to the device. It could be unplugged from the wall or loose from the back of the device itself. Secure all connections. If this does not correct the issue contact Retail Technical Support

The device just spins while loading and will not pull up the key I need

Verify the Wi-Fi connection is strong. Pull down the top right menu and check the Wi-Fi connection is turned on and connected. If it is then consider moving the device to a better location for better signal.

Why is it not showing any Technicians/Drivers in my area/available?

This can be caused by a full schedule for the driver, or possibly an internet connection issue. Verify Wi-Fi strength is solid and connected. Restart the device to verify any files/updates. If the issue persists contact our Dispatch team #855-869-5397